ibex.
Wednesday 18, May 2022

Customer Support Executive - Punjabi Speaker 

ibex.

Karachi, - Pakistan - Salary Not disclosed

Fresh Graduate On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Fresh Graduate
Required Qualification:
Bachelors
Requires Traveling:
Yes
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
20
Skills
benefitspunjabiprofessionalcallscomplaintscustomertransactionsrecordingprocessformsinvestigationms officeexceloperationsflexiblecommunication skillsmedical insuranceprovident fundleave

Description

ibex. is looking for some talented "Punjabi Speakers" to answer our clients' queries and resolve their concerns in a professional manner.

Job Description:
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Process orders, forms, and applications
Follow up to ensure that appropriate actions were taken on customers’ requests
Refer unresolved customer grievances or special requests to designated departments for further investigation
Required Qualification:
Graduation or above
Job Specification:
Proficient with MS Office particularly MS Excel (Spreadsheet)
Possess Knowledge of Call Centre Operations
Must be flexible to work in shifts
Good English communication skills
Perks & Benefits:
Annual Increments
Medical Insurance
OPD
Provident Fund
Leave Encashment
Annual Leaves
EOBI
Advance Loan

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Support Executive - Punjabi Speaker in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have bachelors qualification and atleast fresh graduate of experience. The position require benefits, punjabi, professional, calls, complaints, customer, transactions, recording, process, forms, investigation, ms office, excel, operations, flexible, communication skills, medical insurance, provident fund, leave mandatory skills. This is a Full-Time on rotation job.


About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!