Job Details
- Category:
- Customer Service
- Career Level:
- Experienced (Non-Managerial)
- Experience:
- 3 Years
- Required Qualification:
- B.COM / BA / BSC
- Requires Traveling:
- No
- Salary:
- Salary Not disclosed
- Salary Type:
- Per Month
- Total Vacancies:
- 1
- Skills
Description
JOB DESCRIPTION:
• Customer service officer is mainly responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls. They answer any questions the customer may have and then redirect them to the appropriate team or department.
• If customers call a company with product or service issues, the customer service officer helps escalate those problems to the appropriate support teams. They may also help resolve simple problems so the customer doesn’t need to be transferred to a different team, which often decreases customer satisfaction.
• Customer service officer also provides general customer support includes helping customers who visit into the Customer Centre or customers who don’t know which team to contact.
• Update Customer Records
Job Specification
Inverex Power Solution is in search of talented and motivated individuals for the post of CUSTOMER SERVICE OFFICER in the field of Customer Service in one of their office located in KARACHI - Pakistan. The ideal candidate should have b.com / ba / bsc qualification and atleast 3 years of experience. The position require • customer service, • record management, • communication skills mandatory skills. This is a Full-Time morning shift job.
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